Indian closes Aussie company stores

Discussion in 'Austrialian & New Zealand Indian Riders' started by Baldhead_J, Jan 11, 2020.

  1. Baldhead_J

    Baldhead_J Gold Member
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    POSTED ON 11TH JANUARY, 2020 BY MARK HINCHLIFFE
    [​IMG]


    Indian Motorcycle Australia will close its company-owned stores in Brisbane, Sydney, Melbourne and Perth and move to a system of privately owned dealerships.


    Changes will occur gradually throughout the year with their stores closing as alternative dealerships can be found. Existing customers will be notified.

    They say it will increase the spread of dealerships throughout the country.

    The Christchurch dealership is not affected as it is independent.

    Company history
    [​IMG]
    Perth store opened in 2016
    The model of a mix of company owned and independent dealers has been operating since they started in Australia in 2008 with Victory Motorcycles.

    Indian Motorcycle was added in 2013 after being bought by Polaris. They sold 102 Indian Chief models in their first year.

    The traditional brand has experienced substantial growth since, even during the past few parlous years of motorcycle sales, but last year recorded a 3.9% decrease to 803.

    That’s still far better than the 11.9% slump in total road bike sales in Australia.

    Sales should increase with the launch of the new Challenger range early this year.

    [​IMG]
    Indian Challenger
    In 2017, Polaris axed the Victory Motorcycle brand, but continued with the company owned stores just for Indian.

    However, it was only a matter of time before they switched to the conventional system as used elsewhere in the world.

    Polaris Australia boss Alan Collins says in an official press release that the model of mixing company-owned and independent dealers had worked over the past decade to establish the new brand.

    “However, the response to Indian Motorcycle has reached a point where our customers now need and demand more – more locations and more support,” he says.

    “We have big and bold goals as we look to grow the Indian Motorcycle brand in this market.


    “Moving to an independent franchised network of dealers is more sustainable for us and our partners as we look to grow in order to meet demand, while also enabling a broader network of support and options for our customers.”

    Stores close this year
    [​IMG]
    Sydney Indian and Victory store
    By the end of 2020, Indian Motorcycle in Australia and New Zealand will operate solely with an independent dealer network, except for Christchurch.

    Indian Motorcycle says it will “communicate directly with customers regarding our specific plans in each market”.

    “We anticipate no interruption to sales or customer service during this transition, which will ultimately result in a significant expansion of our dealer network – we plan to double our network over the next two years – to provide far greater coverage, support and accessibility to customers across Australia and New Zealand.

    “It will remain business as usual at our company-owned stores in the interim while we bring new dealer partners onboard.”

    The company’s official press release was followed by an email to all customers.

    It says they plan to “double the size of the Indian Motorcycle dealer network over the coming 12-24 months, which means we’ll have far greater coverage, support and accessibility for our customers”.

    “We plan to expand our independent network the right way, with the right people, who will represent the values of Indian Motorcycle and provide you with the service you need and deserve.”

    Warranties are not expected to be affected.

    Customers are invited to call their Indian Motorcycle Australia Customer Service Centre on 0460775949 “for a chat” or contact them via email.
     
  2. putamayo

    putamayo Well-Known Member

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    Ok so the dealerships in Australia are owned and operated by Polaris/ Indian.
    They are just going to close when they have managed to get a private operated dealer to take on the brand.
    As for New Zealand all 4 operators were all ready established motorcycle privately owned dealers.
    What we all need here in NZ is 4-6 more Indian franchised dealers. Servicing is a pain in the arse for me it is a 8-9 hours return trip. More shops will stop the poor trade in prices and raise up the competition and make the existing dealers fight harder with better pricing than they currently offer.
     
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  3. Baldhead_J

    Baldhead_J Gold Member
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    Poor trade in prices? Do tell.
     
  4. Alpal

    Alpal Gold Member
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    How so Baldhead?,.......
     
  5. Baldhead_J

    Baldhead_J Gold Member
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    I was asking for clarification. I quoted the post above mine.
     
  6. muz

    muz Well-Known Member

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    Local guy here in Hawera own Coultons motor group. Used to be mainly imported cars and second hand bikes. He is a life time biker and a lovely speaking, mannered bloke.He now has dealership for, Royal Enfield, Aprilla, Moto Guzzi, Bennelli. Also has a few scooters and e bikes. Cars are now getting phased out so he can keep expanding motorcycles, 2nd hand and accessories, clothing. Anyway, he applied to Indian, new Zealand for a dealership. Shut down, completely un-interested they were. He had finance behind him, reputation, would have been the in between dealer on the west coast in the middle of Wellington and Auckland. Indian management must have been cocks not to approve him. In this area its all triumph and HD. He is wanting to get the Indians out there. Now, hopefully he will get to sell them and I will have an agent 30 minutes away instead of 4 or 5 plus hours.
     
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  7. Alpal

    Alpal Gold Member
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    4 to 5 hours?,......You should ride faster!:cool::p:D:rolleyes:;)
    Alnonimous
     
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  8. muz

    muz Well-Known Member

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    If you can get from my house to Cyclespot in under 4 hours, weekday hours, I will give you my motorcycle, Challenge
     
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  9. Alpal

    Alpal Gold Member
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    Why go to 'Dropkick City' in Auckland when I can go to 'Motorcycle Heaven', in Wellington, in an hour?:p
     
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